Sales Policy – Narichillnie Luxury Watches

Effective Date: January 4, 2025

At Narichillnie Luxury Watches, we are dedicated to providing our customers with high-quality luxury timepieces. This Sales Policy is designed to give you an understanding of our processes, from the moment you make a purchase to the delivery of your product. We strive for excellence in everything we do and aim to make your shopping experience as seamless as possible.

1. General Terms of Sale

By purchasing from Narichillnie Luxury Watches, you agree to the terms outlined in this Sales Policy. All orders placed through our website, narichillnie.com, are subject to the following conditions:

  • Product Availability: All items listed on our website are subject to availability. In the rare event that an item becomes unavailable after your order is placed, we will notify you promptly and offer a suitable solution, including a full refund or the option to select a different item.
  • Order Confirmation: After placing an order, you will receive an order confirmation email with details of your purchase. Please review this confirmation carefully to ensure all details are correct.
  • Price Accuracy: We make every effort to ensure that the prices listed on our website are accurate. However, we reserve the right to correct any pricing errors that may occur. If there is a discrepancy in pricing after your purchase, we will notify you, and you will have the option to proceed with the corrected price or cancel the order.

2. Payment

We accept the following payment methods for all orders:

  • Credit Cards: Visa, MasterCard, American Express, and Discover.
  • PayPal: For those who prefer to use PayPal for their transactions.
  • Other Methods: We may accept other forms of payment, such as wire transfers, for large purchases or upon agreement.

Transaction Security: We use the highest level of encryption to secure all transactions made on our website. Your personal and payment information is kept confidential and is never shared with third parties.

3. Sales Tax

Sales tax will be applied to all orders based on your shipping address, as required by local regulations. The applicable tax rate will be displayed at checkout before you complete your purchase.

4. Shipping and Delivery

  • Shipping Methods: We offer a variety of shipping options, including standard and expedited shipping. Shipping rates will be calculated at checkout based on your location and selected shipping method.
  • Processing Time: Orders are typically processed and shipped within 1-3 business days. However, during peak times or promotional events, processing may take longer.
  • Shipping Delays: While we make every effort to ensure timely delivery, we cannot be held responsible for delays caused by third-party shipping carriers, including adverse weather conditions, customs delays, or other unforeseen circumstances.
  • International Shipping: We offer international shipping to select countries. International orders may be subject to customs duties, taxes, or fees, which are the responsibility of the customer.

5. Order Modifications and Cancellations

  • Modifications: Once an order is placed, we are unable to make any modifications to it, including changes to the shipping address or product.
  • Order Cancellation: If you wish to cancel your order, please contact us as soon as possible. If the order has not yet been processed or shipped, we will do our best to accommodate your request.

6. Returns and Exchanges

We want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, please review our Refund and Returns Policy for detailed information on how to return or exchange your items. Please note that:

  • Eligibility: Products must be returned in unused and unworn condition, with all original packaging and tags intact.
  • Time Frame: Returns must be made within 30 days of receiving your item.

7. Defective or Damaged Goods

If you receive a defective or damaged item, please contact us immediately at info@narichillnie.com or call us at (360) 837-8216. We will gladly offer you a replacement, exchange, or full refund depending on the circumstances.

8. Promotions and Discounts

  • Promotional Offers: From time to time, we may offer special promotions, discounts, or sales events. These offers may be subject to specific terms and conditions, including expiration dates and exclusions.
  • Discount Codes: If you receive a discount code, you can apply it at checkout to enjoy the benefits. Each discount code may have its own set of rules, including limitations on usage.

9. Customer Service

If you have any questions or concerns regarding your order, our products, or our policies, our dedicated customer service team is here to assist you:

We aim to respond to all inquiries promptly, usually within 1-2 business days.

10. Limitation of Liability

While we take every precaution to ensure that our products are of the highest quality, we are not liable for any damages resulting from the use of our products beyond the initial sale. This includes, but is not limited to, damages caused by misuse, accidents, or wear and tear.

11. Privacy

We respect your privacy and are committed to protecting your personal data. Please refer to our Privacy Policy for information on how we collect, use, and protect your information.