Shipping Policy for Narichillnie Luxury Watches
Effective Date: January 4, 2025
At Narichillnie Luxury Watches, we understand that timely and secure delivery is essential for our customers. We are committed to providing fast, reliable, and efficient shipping services to ensure your luxury watch arrives safely and in perfect condition.
1. Shipping Locations
We currently offer shipping within the United States. At this time, we do not offer international shipping. However, we plan to expand our shipping options in the future to accommodate international orders.
- Shipping Locations: We ship to all 50 states in the United States, including Alaska and Hawaii.
2. Shipping Methods and Delivery Time
We provide a variety of shipping options to meet your needs. Delivery times depend on the shipping method selected and the destination of your order. Below are the available shipping methods:
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Standard Shipping: Typically delivered within 5–7 business days.
- Free on orders over $200.
- Standard shipping is available for a flat rate on orders under $200.
-
Expedited Shipping: Typically delivered within 2–3 business days.
- Available for an additional charge.
-
Overnight Shipping: Next-day delivery if the order is placed before 12:00 PM EST.
- Available for an additional charge.
Please note that business days are Monday through Friday, excluding public holidays.
3. Shipping Charges
Shipping charges are based on the shipping method selected, the size and weight of the items, and the delivery destination. You will be able to view the exact shipping costs during the checkout process before finalizing your purchase.
- Standard Shipping: Free on orders over $200.
- Expedited Shipping: Fees are calculated at checkout.
- Overnight Shipping: Fees are calculated at checkout.
4. Order Processing Time
After placing your order, we will process it within 1–2 business days. Orders placed after 12:00 PM EST will be processed the next business day.
Please note that there may be additional processing time during busy periods or holiday seasons.
- Order Confirmation: Upon placing your order, you will receive an order confirmation email with details of your purchase.
- Shipping Confirmation: Once your order ships, you will receive a shipping confirmation email with a tracking number to monitor the progress of your shipment.
5. Tracking Your Order
Once your order has been shipped, you will receive an email with your tracking number. You can track your order by clicking on the link provided in the email or by logging into your account on our website.
Please allow 24–48 hours for tracking information to be updated once your order has shipped.
6. Lost, Stolen, or Damaged Items
If your order is lost, stolen, or damaged during transit, please contact our customer service team immediately at:
- Email: info@narichillnie.com
- Phone: (360) 837-8216
We will assist you with filing a claim with the shipping carrier and, if necessary, arrange for a replacement or refund. Please note that once a package has been marked as delivered by the carrier, we are no longer responsible for any issues that arise.
7. Delivery Delays
While we aim to ship orders as quickly as possible, Narichillnie Luxury Watches is not responsible for any delays caused by external factors, such as weather conditions, natural disasters, or carrier delays. We advise you to check the carrier’s website for real-time updates if a delay occurs.
8. Return Shipping
If you need to return an item, please refer to our Return & Refund Policy for detailed instructions. Customers are responsible for return shipping costs unless the item was damaged, defective, or the return is due to an error on our part.
9. Customer Support
If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact us. Our customer service team is here to assist you:
- Email: info@narichillnie.com
- Phone: (360) 837-8216
- Website: www.narichillnie.com